GoClean

Terms & Conditions

TERMS & CONDITION

Working Day

Monday to Friday only (except for certain PH)

Order Cutoff

same day : 9.00am (Lunch) ; 11.00am (Dinner)

Delivery

10.30am - 12.30pm (Lunch)

4:30pm - 7.00pm (Dinner)

Ala Carte

GoClean delivery charges for ala-carte is at RM5 per trip. The delivery fees will be waived if purchase above RM100.

Track Delivery

+60 18-918 9019 (Lunch)

+60 18-660 4861 (Dinner)

Forfeited Delivery

The rider should text/call the customer when arrived, the maximum of 10 minutes waiting time before the rider place the food at the reception counter/ guardhouse/food is forfeited. Strongly suggest Customer to provide alternative contact number should he/she be unable to collect the items during the scheduled time of delivery.

Cancellation

Yes, you may cancel an order before we have confirmed your order (a "Confirmed Order") or received a confirmation email, we will refund your payment after deducting 5% of processing fees (within 3-5 working days)

Cancellation is not allowed after we have confirmed your order, thanks!

Quality Assurance & Refund Policy

  • Freshness & Storage: All meals are prepared fresh daily. Please consume within 1 hour of pickup/delivery or refrigerate immediately below 4°C.
  • Claim Window: Quality issues must be reported within 1 hour of receiving your order.
  • Proof Required: Clear photo/video evidence or the return of the unconsumed meal is required for any refund, credit, or replacement.
  • Non-Refundable: We cannot issue refunds or credits for food that has been fully eaten, disposed of without photo proof, or left out for extended periods.
  • Account Review: We reserve the right to decline orders from accounts with a history of unverified or excessive refund requests.
  • The Company will have no responsibility for, or be associated with, food prepared by the Company, which is retained by clients for consumption after 2 hours of food sending, or recommend customer to keep in refrigerator.
  • Goclean reserves the right to amend or change the FAQ/terms & conditions without prior notice.
  • Menu/ingredients/cooking method subject to change without prior notice.